Punjab National Bank (PNB) has said it has settled three customer claims worth ₹43 lakh following allegations of financial irregularities at its Greater Noida branch. The bank has also assured customers that genuine claims will be honoured as it examines complaints and cooperates with investigating authorities.
What has happened at the Greater Noida branch?
The allegations relate to savings bank accounts and fixed deposits. Customers have reported that funds were allegedly missing or transferred without their authorisation. PNB said it was taking the complaints seriously, verifying the facts and assessing the extent of the reported discrepancies.
Reports on the case indicate that an FIR was registered after complaints from account holders. The police complaint cited alleged losses exceeding ₹11.24 crore involving 21 individuals. Separately, some account holders have estimated the broader amount involved at around ₹35 crore. These figures reflect allegations and estimates under investigation; they should not be treated as a final finding by the authorities.
PNB says genuine claims will be honoured
According to the bank’s statement reported on October 30, three claims amounting to ₹43 lakh had already been settled. PNB said it was extending cooperation to the authorities and taking steps to address affected customers’ concerns. The bank has reiterated its stated zero-tolerance approach to fraud and financial misconduct.
What should PNB customers do?
- Check recent savings account and fixed deposit statements through the bank’s official app, website or branch.
- Report any unfamiliar debit, transfer, premature closure or change in deposit details immediately through an official bank channel.
- Keep copies of statements, deposit receipts, SMS alerts, emails and complaint acknowledgement numbers.
- Never share an OTP, PIN, password or remote-access permission with anyone claiming to investigate the matter.
- Ask the bank for a written complaint reference and escalation details if the issue remains unresolved.
What happens next?
The bank’s verification and the authorities’ investigation will determine the facts, the number of affected accounts and the amount, if any, that remains to be restored. Customers should rely on direct communication from PNB and official police updates rather than forwards or unverified social media claims.
Frequently asked questions
How much has PNB settled so far?
PNB said three claims worth ₹43 lakh had been settled as of the time of its reported statement.
Is ₹35 crore confirmed as the final loss?
No. ₹35 crore is an estimate cited by some account holders. The complaints and alleged discrepancies remain subject to verification and investigation.
What should customers do if they notice a missing balance?
Contact PNB immediately through its official channels, secure account access, preserve records and file a formal complaint.
Sources: PNB statement as reported by NDTV, Business Standard and Moneycontrol on October 30, 2026. This report distinguishes the bank-confirmed claim settlements from allegations still under investigation.
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